Returns & Refund Policy

Last updated: 2026-08-02

30-day return window

You may return tires within 30 days of delivery, provided they are unmounted, unused, undamaged and in their original condition. Once a tire has been mounted on a rim it cannot be returned as new — please verify your size (sidewall marking, e.g. 205/55R16) before installation.

Free returns

Return shipping is on us. If a tire is not right, you will not pay anything to send it back — we provide a prepaid return label, so there is no cost to you and nothing to claim back afterwards.

How to start a return

1. Contact us with your order number and the reason for return.
2. We confirm the return and email you a prepaid return label (return address: 7860 Romaine St, West Hollywood, CA 90046-7221, United States).
3. Attach the label and hand the tires to the carrier — please package them so the tread and sidewalls are protected.

Refunds

After we receive and inspect the returned tires, we issue the refund to your original payment method within 5–10 business days. The product price and any taxes are refunded in full, and return shipping is free. Outbound shipping, where it was charged, is refunded when the return is due to our error.

Wrong, damaged or defective items

If we shipped the wrong tire, or your tires arrive damaged or with a manufacturing defect, contact us within 48 hours of delivery with photos. We will replace them or refund you in full — including all shipping costs. Manufacturer defects discovered later are handled under the manufacturer's warranty; we will help you file the claim.

Cancellations

Orders can be cancelled free of charge any time before they ship — contact us with your order number. If the order has already shipped, the standard return process applies.

Questions

Email info@extrabrake.com — we're happy to help.